Shenheng Power Equipment Co., Ltd.
Service
Frequently Asked Questions
Why choose Shenheng as your long-term power equipment partner?
Our advantages:
* Rich international project experience
* One-stop power distribution solutions
* Professional engineering team
* Competitive factory pricing
* Strict quality control
* Fast response service
* Customized manufacturing capability
* International certification support
* Modern intelligent manufacturing facilities
Shenheng is committed to becoming a reliable global partner in power transmission and distribution solutions.
Can customers visit your factory?
Yes, customers are warmly welcome to visit our factory in China.
We can arrange:
* Factory tours
* Production line visits
* Technical meetings
* Product testing demonstrations
* Project discussions
Do you provide after-sales service?
Yes.
We provide:
* Online technical support
* Installation guidance
* Remote commissioning assistance
* Spare parts support
* Maintenance guidance
* Warranty service
Our engineering team responds quickly to customer technical issues and project support requirements.
What shipping methods do you support?
We support:
* Sea freight
* Air freight
* Railway transportation
* Multimodal transportation
We can provide:
* FOB
* CIF
* CFR
* DDP
* EXW terms
Professional export packaging is used to ensure safe international transportation.
What is your production lead time?
Typical production lead time:
* Switchgear: 15–30 days
* Transformers: 20–35 days
* RMU: 15–25 days
* Prefabricated substations: 25–45 days
Lead time depends on:
* Quantity
* Technical specifications
* Component availability
* Certification requirements
Urgent projects can be prioritized.
Can you arrange Factory Acceptance Tests (FAT)?
Yes.
Customers are welcome to:
* Visit our factory
* Witness FAT onsite
* Conduct third-party inspections
* Perform remote video inspections
Testing can include:
* Routine tests
* Dielectric tests
* Protection relay tests
* Mechanical operation tests
* Transformer testing
* Functional commissioning tests
Do you provide technical drawings and engineering support?
Yes.
Our engineering team can provide:
* Single line diagrams
* GA drawings
* Wiring diagrams
* Secondary schematics
* Foundation drawings
* FAT documents
* Technical datasheets
* Operation manuals
We also support online technical meetings and project coordination.
Can you support solar and renewable energy projects?
Yes. We provide complete power distribution solutions for renewable energy projects, including:
* Solar photovoltaic substations
* PV inverter integrated substations
* Containerized substations
* RMU for solar farms
* Transformer stations
* Grid connection solutions
Our engineering team can help optimize the entire power distribution system for renewable energy applications.
Which component brands can you use?
We can configure products with internationally recognized brands such as:
* ABB
* Schneider Electric
* Siemens
* Eaton
* Mitsubishi
* Fuji
* LS
* Delixi
* CHINT
Customers may also specify preferred brands according to project requirements.
What voltage range do your products cover?
Our products typically cover:
Transformers
* 10kV – 35kV
* Up to 3150kVA and above
Switchgear
* Low voltage: 0.4kV
* Medium voltage: 3.6kV – 40.5kV
Ring Main Units
* 12kV / 24kV / 36kV
Prefabricated Substations
* European type
* American type
* Solar PV substations
Can you provide OEM or customized solutions?
Yes. OEM and ODM services are available.
We can customize:
* Voltage level
* Frequency
* Protection level (IP rating)
* Busbar configuration
* Component brands
* Color and logo
* Control systems
* Communication protocols
* Remote monitoring systems
We can also manufacture according to:
* Single line diagrams
* Technical specifications
* Customer drawings
* International standards
* Utility requirements
Which countries have your products been exported to?
Our products have been exported to many regions worldwide, including:
* South America
* Southeast Asia
* Middle East
* Africa
* Eastern Europe
* Central Asia
We have experience serving projects for:
* Utility substations
* Industrial plants
* Mining projects
* Solar power stations
* Commercial buildings
* Infrastructure projects
What certifications do your products have?
Our products and manufacturing systems comply with international standards and certifications, including:
* IEC standards
* CE certification
* TUV certification
* ISO9001 Quality Management System
* ISO14001 Environmental Management System
* ISO45001 Occupational Health & Safety Management System
In addition, we can support project-specific certifications according to customer requirements, such as:
* UL certification
* ANSI standards
* GOST certification
* SASO certification
* SONCAP certification
* Other local utility or grid authority standards
We support customized certification solutions for different countries and utility projects.
Who is Shenheng Power Equipment Co., Ltd.?
Shenheng Power Equipment Co., Ltd is a professional manufacturer specializing in medium and low voltage power distribution equipment and integrated electrical solutions. Our main products include:
* Medium & low voltage switchgear
* Oil-immersed transformers
* Dry-type transformers
* Ring Main Units (RMU)
* Prefabricated substations
* Solar photovoltaic prefabricated substations
* Pole-mounted circuit breakers
* Distribution automation equipment
Shenheng has extensive experience in international power distribution projects and provides one-stop customized solutions for global customers.
