{"id":1225,"date":"2026-06-24T09:59:07","date_gmt":"2026-06-24T01:59:07","guid":{"rendered":"https:\/\/z41763bdkq.wpdns.site\/?page_id=1225"},"modified":"2026-06-24T19:56:18","modified_gmt":"2026-06-24T11:56:18","slug":"faq","status":"publish","type":"page","link":"https:\/\/shenhengglobal.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<!-- Banner \u533a\u57df -->\n    <div class=\"c_ban\" style=\"background-image: url(\/wp-content\/uploads\/2026\/06\/1778755638876863.webp);\">\n        <div class=\"ban_txt w16\">\n            <h1 class=\"SSB\">Service<\/h1>\n        <\/div>\n    <\/div>\n\n    <!-- \u5bfc\u822a\u4e0e\u9762\u5305\u5c51\u533a\u57df -->\n    <div class=\"sort_nav\">\n        <div class=\"tit\">\n            <h3>Service<\/h3>\n            <i class=\"iconfont icon-right\"><\/i>\n        <\/div>\n        \n        <div class=\"w16\">\n            <div class=\"crumbs\">\n                <a href=\"https:\/\/shenhengglobal.com\/fr\/\">Accueil<\/a> \n                <a href=\"javascript:;\">FAQ<\/a>\n            <\/div>\n            \n            <div class=\"sort_nav_view\">\n                <ul>\n                    <li ><a href=\"https:\/\/shenhengglobal.com\/fr\/faq\/\">FAQ<\/a><\/li><li ><a href=\"\/fr\/telecharger\/\">T\u00e9l\u00e9charger<\/a><\/li><li ><a href=\"\/fr\/case\/\">Cas<\/a><\/li>                <\/ul>\n            <\/div>\n        <\/div>\n    <\/div>\n    \n\n\n\n<div class=\"Container-wrapper\">\n\t<section class=\"inner-section faq-section\">\n\t    <div class=\"w16\">\n\t        <div class=\"inner-sec-head tac\">\n\t            <span class=\"sub-tit\">Got Questions?<\/span>\n\t            <h2 class=\"main-tit\">Frequently Asked Questions<\/h2>\n\t        <\/div>\n\t        \n\t        <div class=\"faq-accordion\">\n\t            <!-- FAQ Item 1 (\u9ed8\u8ba4\u5c55\u5f00) -->\n\t\t\t\t\n\t            <div class=\"faq-item active\">\n\t                <div class=\"faq-head\">\n\t                    <h3 class=\"faq-q\">Why choose Shenheng as your long-term power equipment partner?<\/h3>\n\t                    <span class=\"faq-icon\"><\/span>\n\t                <\/div>\n\t                <div class=\"faq-body\" style=\"display: block;\">\n\t                    <div class=\"faq-content\">\n\t                        <p>Our advantages:<\/p><p>* Rich international project experience<\/p><p>* One-stop power distribution solutions<\/p><p>* Professional engineering team<\/p><p>* Competitive factory pricing<\/p><p>* Strict quality control<\/p><p>* Fast response service<\/p><p>* Customized manufacturing capability<\/p><p>* International certification support<\/p><p>* Modern intelligent manufacturing facilities<\/p><p>Shenheng is committed to becoming a reliable global partner in power transmission and distribution solutions.&nbsp;<\/p>\n\t                    <\/div>\n\t                <\/div>\n\t            <\/div>\n\t\t\t\t\n\t            <div class=\"faq-item\">\n\t                <div class=\"faq-head\">\n\t                    <h3 class=\"faq-q\">Can customers visit your factory?<\/h3>\n\t                    <span class=\"faq-icon\"><\/span>\n\t                <\/div>\n\t                <div class=\"faq-body\" >\n\t                    <div class=\"faq-content\">\n\t                        <p>Yes, customers are warmly welcome to visit our factory in China.<\/p><p>We can arrange:<\/p><p>* Factory tours<\/p><p>* Production line visits<\/p><p>* Technical meetings<\/p><p>* Product testing demonstrations<\/p><p>* Project discussions<\/p>\n\t                    <\/div>\n\t                <\/div>\n\t            <\/div>\n\t\t\t\t\n\t            <div class=\"faq-item\">\n\t                <div class=\"faq-head\">\n\t                    <h3 class=\"faq-q\">Do you provide after-sales service?<\/h3>\n\t                    <span class=\"faq-icon\"><\/span>\n\t                <\/div>\n\t                <div class=\"faq-body\" >\n\t                    <div class=\"faq-content\">\n\t                        <p>Yes.<\/p><p>We provide:<\/p><p>* Online technical support<\/p><p>* Installation guidance<\/p><p>* Remote commissioning assistance<\/p><p>* Spare parts support<\/p><p>* Maintenance guidance<\/p><p>* Warranty service<\/p><p>Our engineering team responds quickly to customer technical issues and project support requirements.<\/p>\n\t                    <\/div>\n\t                <\/div>\n\t            <\/div>\n\t\t\t\t\n\t            <div class=\"faq-item\">\n\t                <div class=\"faq-head\">\n\t                    <h3 class=\"faq-q\">What shipping methods do you support?<\/h3>\n\t                    <span class=\"faq-icon\"><\/span>\n\t                <\/div>\n\t                <div class=\"faq-body\" >\n\t                    <div class=\"faq-content\">\n\t                        <p>We support:<\/p><p>* Sea freight<\/p><p>* Air freight<\/p><p>* Railway transportation<\/p><p>* Multimodal transportation<\/p><p>We can provide:<\/p><p>* FOB<\/p><p>* CIF<\/p><p>* CFR<\/p><p>* DDP<\/p><p>* EXW terms<\/p><p>Professional export packaging is used to ensure safe international transportation.<\/p>\n\t                    <\/div>\n\t                <\/div>\n\t            <\/div>\n\t\t\t\t\n\t            <div class=\"faq-item\">\n\t                <div class=\"faq-head\">\n\t                    <h3 class=\"faq-q\">What is your production lead time?<\/h3>\n\t                    <span class=\"faq-icon\"><\/span>\n\t                <\/div>\n\t                <div class=\"faq-body\" >\n\t                    <div class=\"faq-content\">\n\t                        <p>Typical production lead time:<\/p><p>* Switchgear: 15\u201330 days<\/p><p>* Transformers: 20\u201335 days<\/p><p>* RMU: 15\u201325 days<\/p><p>* Prefabricated substations: 25\u201345 days<\/p><p>Lead time depends on:<\/p><p>* Quantity<\/p><p>* Technical specifications<\/p><p>* Component availability<\/p><p>* Certification requirements<\/p><p>Urgent projects can be prioritized.<\/p>\n\t                    <\/div>\n\t                <\/div>\n\t            <\/div>\n\t\t\t\t\n\t            <div class=\"faq-item\">\n\t                <div class=\"faq-head\">\n\t                    <h3 class=\"faq-q\">Can you arrange Factory Acceptance Tests (FAT)?<\/h3>\n\t                    <span class=\"faq-icon\"><\/span>\n\t                <\/div>\n\t                <div class=\"faq-body\" >\n\t                    <div class=\"faq-content\">\n\t                        <p>Yes.<\/p><p>Customers are welcome to:<\/p><p>* Visit our factory<\/p><p>* Witness FAT onsite<\/p><p>* Conduct third-party inspections<\/p><p>* Perform remote video inspections<\/p><p>Testing can include:<\/p><p>* Routine tests<\/p><p>* Dielectric tests<\/p><p>* Protection relay tests<\/p><p>* Mechanical operation tests<\/p><p>* Transformer testing<\/p><p>* Functional commissioning tests<\/p>\n\t                    <\/div>\n\t                <\/div>\n\t            <\/div>\n\t\t\t\t\n\t            <div class=\"faq-item\">\n\t                <div class=\"faq-head\">\n\t                    <h3 class=\"faq-q\">Do you provide technical drawings and engineering support?<\/h3>\n\t                    <span class=\"faq-icon\"><\/span>\n\t                <\/div>\n\t                <div class=\"faq-body\" >\n\t                    <div class=\"faq-content\">\n\t                        <p>Yes.<\/p><p>Our engineering team can provide:<\/p><p>* Single line diagrams<\/p><p>* GA drawings<\/p><p>* Wiring diagrams<\/p><p>* Secondary schematics<\/p><p>* Foundation drawings<\/p><p>* FAT documents<\/p><p>* Technical datasheets<\/p><p>* Operation manuals<\/p><p>We also support online technical meetings and project coordination.<\/p>\n\t                    <\/div>\n\t                <\/div>\n\t            <\/div>\n\t\t\t\t\n\t            <div class=\"faq-item\">\n\t                <div class=\"faq-head\">\n\t                    <h3 class=\"faq-q\">Can you support solar and renewable energy projects?<\/h3>\n\t                    <span class=\"faq-icon\"><\/span>\n\t                <\/div>\n\t                <div class=\"faq-body\" >\n\t                    <div class=\"faq-content\">\n\t                        <p>Yes. We provide complete power distribution solutions for renewable energy projects, including:<\/p><p>* Solar photovoltaic substations<\/p><p>* PV inverter integrated substations<\/p><p>* Containerized substations<\/p><p>* RMU for solar farms<\/p><p>* Transformer stations<\/p><p>* Grid connection solutions<\/p><p>Our engineering team can help optimize the entire power distribution system for renewable energy applications.<\/p>\n\t                    <\/div>\n\t                <\/div>\n\t            <\/div>\n\t\t\t\t\n\t            <div class=\"faq-item\">\n\t                <div class=\"faq-head\">\n\t                    <h3 class=\"faq-q\">Which component brands can you use?<\/h3>\n\t                    <span class=\"faq-icon\"><\/span>\n\t                <\/div>\n\t                <div class=\"faq-body\" >\n\t                    <div class=\"faq-content\">\n\t                        <p><br\/><\/p><p>We can configure products with internationally recognized brands such as:<\/p><p>* ABB<\/p><p>* Schneider Electric<\/p><p>* Siemens<\/p><p>* Eaton<\/p><p>* Mitsubishi<\/p><p>* Fuji<\/p><p>* LS<\/p><p>* Delixi<\/p><p>* CHINT<\/p><p>Customers may also specify preferred brands according to project requirements.<\/p>\n\t                    <\/div>\n\t                <\/div>\n\t            <\/div>\n\t\t\t\t\n\t            <div class=\"faq-item\">\n\t                <div class=\"faq-head\">\n\t                    <h3 class=\"faq-q\">What voltage range do your products cover?<\/h3>\n\t                    <span class=\"faq-icon\"><\/span>\n\t                <\/div>\n\t                <div class=\"faq-body\" >\n\t                    <div class=\"faq-content\">\n\t                        <p>Our products typically cover:<\/p><p>Transformers<\/p><p>* 10kV \u2013 35kV<\/p><p>* Up to 3150kVA and above<\/p><p>&nbsp;Switchgear<\/p><p>* Low voltage: 0.4kV<\/p><p>* Medium voltage: 3.6kV \u2013 40.5kV<\/p><p>&nbsp;Ring Main Units<\/p><p>* 12kV \/ 24kV \/ 36kV<\/p><p>Prefabricated Substations<\/p><p>* European type<\/p><p>* American type<\/p><p>* Solar PV substations<\/p>\n\t                    <\/div>\n\t                <\/div>\n\t            <\/div>\n\t\t\t\t\n\t            <div class=\"faq-item\">\n\t                <div class=\"faq-head\">\n\t                    <h3 class=\"faq-q\">Can you provide OEM or customized solutions?<\/h3>\n\t                    <span class=\"faq-icon\"><\/span>\n\t                <\/div>\n\t                <div class=\"faq-body\" >\n\t                    <div class=\"faq-content\">\n\t                        <p>Yes. OEM and ODM services are available.<\/p><p>We can customize:<\/p><p>* Voltage level<\/p><p>* Frequency<\/p><p>* Protection level (IP rating)<\/p><p>* Busbar configuration<\/p><p>* Component brands<\/p><p>* Color and logo<\/p><p>* Control systems<\/p><p>* Communication protocols<\/p><p>* Remote monitoring systems<\/p><p>We can also manufacture according to:<\/p><p>* Single line diagrams<\/p><p>* Technical specifications<\/p><p>* Customer drawings<\/p><p>* International standards<\/p><p>* Utility requirements<\/p>\n\t                    <\/div>\n\t                <\/div>\n\t            <\/div>\n\t\t\t\t\n\t            <div class=\"faq-item\">\n\t                <div class=\"faq-head\">\n\t                    <h3 class=\"faq-q\">Which countries have your products been exported to?<\/h3>\n\t                    <span class=\"faq-icon\"><\/span>\n\t                <\/div>\n\t                <div class=\"faq-body\" >\n\t                    <div class=\"faq-content\">\n\t                        <p>Our products have been exported to many regions worldwide, including:<\/p><p>* South America<\/p><p>* Southeast Asia<\/p><p>* Middle East<\/p><p>* Africa<\/p><p>* Eastern Europe<\/p><p>* Central Asia<\/p><p>We have experience serving projects for:<\/p><p>* Utility substations<\/p><p>* Industrial plants<\/p><p>* Mining projects<\/p><p>* Solar power stations<\/p><p>* Commercial buildings<\/p><p>* Infrastructure projects<\/p>\n\t                    <\/div>\n\t                <\/div>\n\t            <\/div>\n\t\t\t\t\n\t            <div class=\"faq-item\">\n\t                <div class=\"faq-head\">\n\t                    <h3 class=\"faq-q\">What certifications do your products have?<\/h3>\n\t                    <span class=\"faq-icon\"><\/span>\n\t                <\/div>\n\t                <div class=\"faq-body\" >\n\t                    <div class=\"faq-content\">\n\t                        <p>Our products and manufacturing systems comply with international standards and certifications, including:<\/p><p>* IEC standards<\/p><p>* CE certification<\/p><p>* TUV certification<\/p><p>* ISO9001 Quality Management System<\/p><p>* ISO14001 Environmental Management System<\/p><p>* ISO45001 Occupational Health &amp; Safety Management System<\/p><p>In addition, we can support project-specific certifications according to customer requirements, such as:<\/p><p>* UL certification<\/p><p>* ANSI standards<\/p><p>* GOST certification<\/p><p>* SASO certification<\/p><p>* SONCAP certification<\/p><p>* Other local utility or grid authority standards<\/p><p>We support customized certification solutions for different countries and utility projects.&nbsp;<\/p>\n\t                    <\/div>\n\t                <\/div>\n\t            <\/div>\n\t\t\t\t\n\t            <div class=\"faq-item\">\n\t                <div class=\"faq-head\">\n\t                    <h3 class=\"faq-q\">Who is Shenheng Power Equipment Co., Ltd.?<\/h3>\n\t                    <span class=\"faq-icon\"><\/span>\n\t                <\/div>\n\t                <div class=\"faq-body\" >\n\t                    <div class=\"faq-content\">\n\t                        <p>Shenheng Power Equipment Co., Ltd is a professional manufacturer specializing in medium and low voltage power distribution equipment and integrated electrical solutions. Our main products include:<\/p><p>* Medium &amp; low voltage switchgear<\/p><p>* Oil-immersed transformers<\/p><p>* Dry-type transformers<\/p><p>* Ring Main Units (RMU)<\/p><p>* Prefabricated substations<\/p><p>* Solar photovoltaic prefabricated substations<\/p><p>* Pole-mounted circuit breakers<\/p><p>* Distribution automation equipment<\/p><p>Shenheng has extensive experience in international power distribution projects and provides one-stop customized solutions for global customers.<\/p>\n\t                    <\/div>\n\t                <\/div>\n\t            <\/div>\n\t\t\t\t\n\t        <\/div>\n\t    <\/div>\n\t<\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Got Questions? Frequently Asked Questions Why choose Shenheng as your long-term power equipment partner? Our advantages: * Rich international project experience * One-stop power distribution solutions * Professional engineering team * Competitive factory pricing * Strict quality control * Fast response service * Customized manufacturing capability * International certification support * Modern intelligent manufacturing facilities [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_gspb_post_css":"","footnotes":""},"class_list":["post-1225","page","type-page","status-publish","hentry"],"blocksy_meta":[],"acf":[],"_links":{"self":[{"href":"https:\/\/shenhengglobal.com\/fr\/wp-json\/wp\/v2\/pages\/1225","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shenhengglobal.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shenhengglobal.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shenhengglobal.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shenhengglobal.com\/fr\/wp-json\/wp\/v2\/comments?post=1225"}],"version-history":[{"count":2,"href":"https:\/\/shenhengglobal.com\/fr\/wp-json\/wp\/v2\/pages\/1225\/revisions"}],"predecessor-version":[{"id":1525,"href":"https:\/\/shenhengglobal.com\/fr\/wp-json\/wp\/v2\/pages\/1225\/revisions\/1525"}],"wp:attachment":[{"href":"https:\/\/shenhengglobal.com\/fr\/wp-json\/wp\/v2\/media?parent=1225"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}